Groups

This feature allows you to separate your organisation where Little Green Button is used into groups, set who should receive panic alerts from those groups and configure an escalation level for each if appropriate.

Some examples of situations where groups can be helpful:

  • An organisation where the Little Green Button licence is in use across multiple sites, it may not be possible for users to respond to alerts generated from sites that are not close by. In this situation groups could be used to ensure users only receive alerts from groups that they are nearby to.

  • An organisation that is spread across multiple floors, it may not be practical for users to respond to alerts generated by users on another floor unless absolutely necessary. In this situation escalation levels can be used to alert users on the same floor first but if they do not respond after a given period of time the alerts could be sent to users on the next floor and so on until a response is received.

  • An organisation where a security desk is responsible for monitoring requests for assistance. In this situation the buttons could be configured so that an alert generated by any group should be received by members of the security desk group in the first instance and escalated to others if necessary.


In order to use the new groups feature you must be running version 3.4 or higher on all PCs.

To check which version you are using right click on each Little Green Button and select About:

about_3.3

If necessary upgrade the button, you can find the installation file at www.littlegreenbutton.com/support/downloads/.

You must be logged in to your Little Green Button Management Site to access the Configuration tab. Your administrator will be able to log in on the Home tab. Once logged in, click on the Groups tab:

lgbmanagement_groups

You can create your groups, locations or hosts in any order, however it is simplest to create them in that order if possible. You will need a list of hosts (PC names) where the Little Green Button is installed/to be installed.

  DefinitionExamples
loc_iconWhat is a location?A short description of where a button is situated. This is the location that would appear on the panic alerts should a user request assistance so it should be easily understood by all who receive the alerts.- Reception Desk
- Manager's Office
- Consulting Room 1
tree_iconWhat is a group?This could be a group of locations that share the same job role or a group of users who share the same area.- Security staff who monitor alerts
- Users on ground floor of premises
host_iconWhat is a host?This is the unique name of the device where Little Green Button has been installed, how it is identified on the network.

How do I find host name?
- PC name e.g. PC0001 or BOB__LAPTOP

 

Add Group

Click on the Add Group button:

lgbmanagement_groups_addgroupbutton

A window opens, you should type the name of your group into the box provided:

lgbmanagement_groups_addgroupwindow

Click the Save button when done.

lgbmanagement_groups_groupadded

Your group is added to the tree on the left side alongside this icon tree_icon indicating that it is a group.

Continue to add all of your groups:

lgbmanagement_groups_groups

Now add your locations, these are the locations that are displayed on the alerts should the user use Little Green Button to request assistance.

 

Add Location

Click on the Add Location button:

lgbmanagement_groups_addlocationbutton

A window opens with a form to complete, you should begin by typing the location of the button into the box provided, remember this should be something easily recognised by all staff e.g. Reception Desk:

lgbmanagement_groups_addlocationwindow

Select the group that this location belongs to from the drop down menu below e.g. Ground Floor. If you want a telephone number to be displayed on any panic alerts generated from this location enter this into the Telephone Number field, this field can include text too so you can enter e.g. ext 100.

Click the Save button when complete.

lgbmanagement_groups_locationadded

Your location is added to the tree on the left side, below the group that you selected, alongside this icon loc_icon indicating that it is a location.

Continue to add all of your locations, assigning them to the appropriate group:

lgbmanagement_groups_locations

Now add the hosts.

 

Add Host

Click on the Add Host button:

lgbmanagement_groups_addhostbutton

A window will open with a form to complete, you should begin by typing the Name of your host (PC name) into the box provided, what you enter here must match with the host exactly for the groups system to work:

lgbmanagement_groups_addhostwindow

Next click onto the field Locations where this host is used:

lgbmanagement_groups_addhost_locations

You will see each of your locations alongside their group, click the location where this host is situated.

If this host is to be used in multiple locations, click again to select further locations.

Prompt for location?

With one location selected the Don’t prompt for location on this computer box will be ticked and you will not be able to change this. There is no reason to prompt a user for their location if they are not able to select an alternative.

If a user is not prompted for their location a discreet balloon will appear from the System Tray shortly after startup to remind them of the location currently set for their Little Green Button.

Should you add more than one location for this host the option Don’t prompt for location on this computer will become editable. If you do not want the user to be prompted for their location at startup please remove the tick from this box. They will still be able to right click on the button and select Alter Location… should they need to select one of the alternative locations set above, they will not be able to add their own.

 

Click the Save button when complete.

lgbmanagement_groups_hostadded

Your host is added to the tree on the left side, below the location that you selected, alongside this icon host_icon indicating that it is a host.

Continue to add all of your hosts, assigning them to the appropriate locations:

lgbmanagement_groups_hostsadded

By default, a request for assistance will be received only by members of the same group. However, you can set it up in a variety of ways to alert an alternative group or groups. Alerts can also be escalated to other groups after a given number of seconds.

So unless you wish to use the default setting of alerting members of the same group only, you should now set the response group/s and escalation level to be used by each group.

 

Response Groups & Escalation Levels

By default a group will alert its own group only. However, you can set it up in a variety of ways to alert an alternative group or groups and if necessary escalate the alert to others after a given number of seconds.

Click on the group name on the left for which you want to set the response groups or escalation level, its properties are displayed on the right:

lgbmanagement_groups_groupproperties

So in this example you can see the group name ‘Ground Floor’ displayed on the right and below the escalation level currently set, anyone within the Ground Floor group is going to receive alerts generated by this group immediately.

Any group listed at position 1 will receive the alerts immediately, you can set as many groups as you like to receive those alerts by clicking into this box:

lgbmanagement_groups_escalationlevel1

The list of groups is displayed, click on a group name to add it to the list of groups who will be alerted at this first escalation level. Selecting ‘Everyone Else‘ would alert all those who are not currently assigned to a specific group. Selecting ‘All‘ will alert everyone.

Click again to add multiple groups.

To delete a group click on the cross beside their name:

lgbmanagement_groups_escalationlevel_deletegroup

Please note you can delete the group that is added by default if you wish so that an alternative group is alerted immediately rather than members of the same group.

Note your changes will be saved automatically.

To alert another group/s after a number of seconds if no one has responded to the request for assistance please click on Add Escalation Level:

lgbmanagement_groups_addescalationlevelbutton

A second escalation level is added:

lgbmanagement_groups_escalationlevel2

Click into the box to add a group.

By default the escalation delay will be set to 10 seconds. This means if no one within the groups in escalation level 1 responds to the alert, after 10 seconds the alert will be received by those groups assigned to escalation level 2. You can alter this delay by selecting the number of seconds from the drop down:

lgbmanagement_groups_escalationdelay

Continue to add escalation levels to meet your requirement.

If you need to delete an escalation level, click on the bin icon alongside:

lgbmanagement_groups_deleteescalationlevel

Continue to configure each group with the appropriate response group/s and escalation levels.

Your changes will be saved automatically but will not be made live until you Publish.

Please be aware that mobile devices are automatically added to Everyone Else, this cannot be altered. By default any alerts generated by anyone in the Everyone Else group are immediately sent to all, to change this behaviour you should set the response group/s and escalation levels as above.

 

Publishing Your Changes

As you configure your groups, locations and hosts the changes you make are automatically saved but they are not in use until you click Publish:

lgbmanagement_groups_publishbutton

When you click Publish, the following warning should be displayed:

lgbmanagement_groups_publishwarning

Your Little Green Buttons will now pick up the groups configuration automatically at some point within the next 24 hours. If you want the groups configuration to take effect immediately follow these instructions on one button on each subnet where your Little Green Buttons are installed:

Hold the Shift key on your keyboard and right click on a Little Green Button:

rightclick_config_refresh

Go to Site Configuration, follow the arrow across and click on Refresh.

Your buttons will then automatically restart within the following few minutes. Once they have restarted they will have picked up the groups information, you can check this by right clicking on the button and select About:

about_groups

Here you will see the Response group that this particular location belongs to.